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Customer Care

Creating a Winning Service Culture- The key to great customer service is great people, great facilities, and great products. This program will show managers and team members the leadership formula for creating a Positive Service Culture. This fun, fast-paced management seminar will deliver the insight and tools you need to see immediate improvements throughout your team and business. This is a management seminar for anyone…

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Legal Compliance Review for Restaurants

Let the founder of HospitalityLawyer.com, Stephen Barth, bring your audience up-to-date on the key legal issues and food service regulations that they face daily. This interactive program is packed with prevention and compliance techniques that can be implemented immediately.         “The only problem… his presentations aren’t long enough!” – Hilton F&B Directors

Conflict Resolution Skills

Every relationship has conflict. Successful relationships have the ability to solve a conflict. From this program, you will gain personal and professional breakthrough and insight to enhance your ability to solve conflicts with others, and to enable you to mediate third party disputes faster, with more effective outcomes. Stephen’s conflict resolution seminars not only teach attendees how to communicate to solve disputes, they will also…

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Positive Leadership for Positive Performance

Strengthening leadership skills via positive methods. The Positive Leadership for Positive Performance seminar is a dynamic presentation that will provide the necessary techniques for coaching, teaching, and facilitating the work of your employees in order to enhance the commitment and productivity of your workforce while simultaneously increasing retention rates. This is an excellent management seminar for managers who wish to bring employees together and inspire…

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Emotionally Intelligent Leadership

  Studies have shown that up to 80 percent of future success depends on EI (emotional intelligence) rather than IQ. People and organizations have to understand what it is and how to apply it personally and professionally. Walk away from this presentation with a clear idea of Emotional Intelligence, together with a gap analysis for your personal path to mastering it and utilizing it personally…

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Do You Have the Emotional Intelligence You Need to Succeed?

Every profession can benefit from the use of emotional intelligence, but it’s especially useful for those that have careers which often require social interactions. Doctors are one such profession, as they frequently speak to patients and deliver news that can be quite unpleasant to receive. Stephen recently provided insight into how practicing empathy and emotional intelligence can assist physicians, nursing staff, and others in the…

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Better Understanding of User Experience Design

The way I see it, every life is a pile of good things and bad things.…hey.…the good things don’t always soften the bad things; but vice-versa the bad things don’t necessarily spoil the good things and make them unimportant. I’m the Doctor. Well, they call me the Doctor. I don’t know why. I call me the Doctor too. I still don’t know why. Heh-haa! Super…

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Notes On Human Interaction 101

The way I see it, every life is a pile of good things and bad things.…hey.…the good things don’t always soften the bad things; but vice-versa the bad things don’t necessarily spoil the good things and make them unimportant. I’m the Doctor. Well, they call me the Doctor. I don’t know why. I call me the Doctor too. I still don’t know why. Heh-haa! Super…

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The Evolution of Artificial Intelligence

The way I see it, every life is a pile of good things and bad things.…hey.…the good things don’t always soften the bad things; but vice-versa the bad things don’t necessarily spoil the good things and make them unimportant. I’m the Doctor. Well, they call me the Doctor. I don’t know why. I call me the Doctor too. I still don’t know why. Heh-haa! Super…

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