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STEM the Tide of Litigation
Learn how the proper selecting, teaching, education, and motivating of your employees can reduce the number of incidents, which lead to costly litigation, while simultaneously increasing the satisfaction level of your internal and external customers.
Protecting Your Investments
You have invested your time and money; now invest in the knowledge to protect it. Understanding the type (liability, EPLI) and scope of your insurance policies, exclusions, and terms such as per occurrence, aggregate, claims made, tail, excess and umbrella is a necessity. Do not wait until you have a claim to discover you do not have coverage. Come to this highly beneficial session to…
Hospitality Law: A Manager’s Guide to Legal Issues in the Hospitality Industry, 5th Edition
Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book…
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Remembering a City Where the Smog Could Kill
Once upon a time, you could touch the air in New York. It was that filthy. No sensible person would put a toe in most of the waterways. In 1964, Albert Butzel moved to New York City, which then had the worst air pollution among big cities in the United States. “I not only saw the pollution, I wiped it off my windowsills,” Mr. Butzel,…
Creating Mutual Event & Meeting Contracts
Finally, a Rational Approach to Meeting and Event Contracts. In this presentation Stephen discusses how you can quit wasting time re-negotiating the same clauses in meeting contracts. He explains how clauses can be mutual win/wins for the buyer and the supplier. Brush up on your negotiation skills and arm yourself with vital contacts knowledge in this seminar about contract negotiation. “This guy is outstanding!” – Hyatt…
Legal Compliance Review for Hotels
Let the founder of HospitalityLawyer.com, Stephen Barth, bring your audience up-to-date on the key legal issues and food service regulations that they face daily. This interactive program is packed with prevention and compliance techniques that can be implemented immediately. “Best presentation of the conference!” – International Travel and Tourism Educators
Legal Compliance Review for Private Clubs
This presentation is tailored directly to private club operations. This presentation answers many crucial questions such as: Is my club really private? Can I terminate this employee, and if so how? What do the EEOC, Title VII, ADEA, and FMLA stand for, and what do they require? Am I performing services in a safe and efficient manner? You will leave this seminar on legal compliance…
Customer Care
Creating a Winning Service Culture- The key to great customer service is great people, great facilities, and great products. This program will show managers and team members the leadership formula for creating a Positive Service Culture. This fun, fast-paced management seminar will deliver the insight and tools you need to see immediate improvements throughout your team and business. This is a management seminar for anyone…