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Stephen Barth Stephen Barth
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  • People are normal until they check into a hotel room…

SB News

07 Jun

People are normal until they check into a hotel room…

  • By Stephen's Blog
  • In SB News

Hotels are typically fairly lenient on accidents in rooms and damage caused by guests, despite worries we may have to the contrary. Injuries, spills and other accidents can cause damage that is usually covered by the hotel itself. But why, exactly, do so many hotels find themselves dealing with strange guest accidents? In a story published by the Washington Post, numerous accounts of random accidents and strange behavior are recounted by guests and hotel staff. The question posed, however, is why do people act differently in their hotel rooms than they would in normal life?

“People are normal until they check into a hotel room,” said Stephen Barth, professor of hospitality law at the University of Houston and founder of HospitalityLawyer.com. “If you stayed at your friend’s house, typically you wouldn’t walk off with the towels, or jump up and down on the bed, or answer the door naked.”

Many attribute the change in behavior to a lack of ownership for the new digs, and others say it must be a vacation or travel mindset.

Luckily for most travelers, however, unless the hotel suspects malicious intent, guests are usually let off the hook for damage and accidents.

Read the full article here.

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Stephen's Blog
Stephen Barth Stephen Barth, an attorney, professor, and author of Hospitality Law, Intelligent Emotions: On Self Responsibility, Owning Our Emotional Power and Changing Our Reactions, and co-author of Restaurant Law Basics, is well-versed in the world of hospitality law. Prior to joining the faculty at the University of Houston, Conrad N. Hilton College, he was an adjunct professor at Texas Tech University. With over twenty years of experience in hospitality operations, including line positions, management, and ownership, Professor Barth is a regular guest speaker covering a variety of issues for national, regional, and local industry associations and businesses. Professor Barth is a member of a select group of instructors worldwide designated by the Educational Institute of the American Hotel & Lodging Association to instruct its Certified Hospitality Educator (CHE) program. Recently, he has been quoted in many national publications including Hotel News Now, Leisure & Hospitality International, USA Today, Successful Meetings, NBC News, and the Los Angeles Times.

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