How to Safely Respond to Medical Episodes in a Hotel
Co-Written with Salvatore Caccavale of Global Hospitality Security Solutions At some point in their careers, hotel employees may be required to respond to a medical episode in one of the following circumstances: For the non-medical career professional, responding to a medical episode may be unnerving. The COVID-19 pandemic has added to the growing list of […]
The Potential Dangers of Mixing Energy Drinks with Alcohol
In recent years, the practice of mixing energy drinks with alcohol has become increasingly popular, especially among young adults. This trend, often seen in social settings like bars, clubs, and parties, raises significant health and safety concerns. The combination can mask the physical manifestations of intoxication, leading to a higher risk of alcohol poisoning and […]
Beverage Sanitation in the Hospitality Industry: Key Practices
n the hospitality industry, beverage sanitation is as crucial as food safety. Proper beverage handling ensures that drinks are not only refreshing and enjoyable but also safe for consumption. Implementing rigorous sanitation practices can significantly reduce the risk of contamination and illness. This article explores key hygiene practices such as avoiding holding glasses by the […]
The Benefits & Risks of Food Halls
Co-Written by: Matthew Giguere, Eric Barth The food hall revolution has captured the attention of both restaurant consumers and developers. Consumers are drawn to food halls due to the abundance of menu choices they offer, while developers see them as a way to mitigate investment volatility by licensing space to multiple food service entities under one […]
Fentanyl in Hotels: What You Need to Know to Keep Guests and Staff Safe
Drug overdoses are a significant problem in the United States, killing more than 107,000 people in 2021. Of those deaths, two-thirds were caused by fentanyl, a synthetic opioid that is 50 to 100 times stronger than morphine. While fentanyl is commonly used to manage severe pain, it is also abused, often added to heroin to […]
A Look at Responsible Alcohol Service Training, Actions the On-Premise Should Take
According to the National Highway Traffic Safety Administration, drunk driving remains the leading cause of death on our nation’s roads: “Every day, almost 30 people in the United States die in drunk driving crashes – that’s one person every 48 minutes in 2017… In 2010, the most recent year for which cost data is available, these […]
Tools to Track Travel
For hapless travelers tired of dealing with “openings” that are not really open, there are some new information sources to turn to With the well-ordered world of travel totally disrupted by COVID-19 travel restrictions, new solutions have quickly developed to track what’s open, what’s not, and what travelers must do to thread the needle from Point […]
Compliance: Common Sense Approach to Ensure Guest Safety
Most of you will recall Anthony ” Tony ” Marshall and his tireless work to assist the hotel industry in understanding the legal aspects of the business and ensuring guest safety. Due to his lasting impact, we honor Tony annually at The Hospitality Law Conference in Houston by recognizing others with the Anthony G. Marshall award for […]
Stephen on KTRH.com – “The End of Restaurant Tipping?”
Stephen was interviewed by Nik Rajkovic of Houston’s KTRH radio for a piece on restaurant tipping. Tipping is common in the U.S. and constitutes the bulk of pay for servers and bartenders. It is necessary? Is it useful? What is hospitality like in countries without tipping practices? Read the article here.
Stephen in the News: Traveling to Mexico? Violent Crimes Uncommon in Tourist Areas, Risk Expert Says – NBC News
Stephen was consulted for a piece by the NBC News on February 6, 2013, concerning recent crimes targeting travelers in Mexico, specifically the brutal rape of six Spanish females in Acapulco. Violent crime against tourists in Mexico is not common, but recent events have stirred controversy and questions about where to stay and what to […]